The Instagram audience reaches about 1 billion users. Most likely, at least every third of them has encountered various errors. “I can’t log into Instagram from my phone” is the bug that clients see most often. This may be due to an attempted hack, an internal failure, or a problem with the smartphone itself. What to do in this situation? We will try to help solve the problem quickly. Read the article and you will definitely find a solution to the issue.
How to fix an error if I can’t log in to Instagram
What to do if you can’t log in to Instagram? Most likely, you simply forgot and are entering the password incorrectly, so you need to recover your login information. This can be done in three different ways:
- on Android;
- on iPhone;
- on PC.
Let’s take a closer look at each of them.
On Android
First, let’s figure out how to log into a social network without a password on an Android smartphone. The step-by-step instructions are as follows:
- Check for internet connection. If the signal is weak, connect to a Wi-Fi access point. Low network speed will prevent you from logging in smoothly.
- Launch the Instagram app.
- Click on “Forgot your login details?”
- Enter the mobile number associated with your account in the empty field.
- Confirm.
- Select a password retrieval method, such as “Send to WhatsApp.”
- Get the code and enter it in the pop-up window in Insta.
Interesting. The options offered are: “Send via SMS,” “Send via email,” and “Log in through Facebook.”
On iPhone
If you can’t log in to Instagram from your iOS phone, try following the steps described above. Alternatively, you can log in using your linked Facebook account (if you have one). To do this, you will need to:
1. Unlock your device and open the social media app.
2. Tap on “Forgot Password.”
3. Click on “Log in with Facebook.”
4. Enter your Facebook login details: mobile number or email address and password.
5. Create a new password and confirm it twice.
6. Confirm the changes.
Done. Now you can safely access your Insta profile.
On the computer
If you are unable to log in to your account through the app and the system says that the login or password is incorrect, try logging in using a personal computer. You do not need to have Windows 10 or install the official social network program. Simply open a browser and do the following:
- Go to the Instagram website.
- Click on “Forgot password”.
- Enter your username or email address.
- Go to the specified email.
- Check the email from the Insta system.
- Follow the link to restore access.
Interesting fact: In the Windows 10 app from the official Instagram developers, the password is changed in the same way as on Android smartphones. The PC utility interface almost completely duplicates the mobile version.
Why does Instagram write about a suspicious login attempt?
Sometimes an error occurs not only because of a forgotten password. In some cases, the user sees a message on the screen saying: “we detected an unusual login attempt”. This means that a suspicious login attempt has been detected. The reasons for this can be the following:
– The IP address of the device has changed (for example, you are logging in not through Wi-Fi, but through mobile internet or from another city);
– The device used for login has changed (for example, you used to log in to social media from your smartphone, but now you are trying to log in from a personal computer);
– A hacker is trying to gain access to your profile.
In any case, the system offers you to confirm whether it is you or not and take action accordingly: change your password or save the new IP address.
Note: If you cannot access your page because of this message, wait for 1-2 hours and try again.
Displays phone number error
If Instagram does not allow you to access the network using your previously linked phone number, restore access as follows:
- Tap on “Forgot login details”.
- Enter your email address in the empty field.
- Go to your email inbox and find a new email from the Instagram system in the “Incoming” section.
- Follow the prompts.
Once you have accessed your account, the first thing you should do is go to “Edit Profile” and change your linked mobile number.
Interesting. If the email does not arrive in your specified mailbox, check the “Spam” folder.
Black screen
If you are still struggling with the question “why can’t I log in to my account?”, pay attention to whether you have a black screen instead of an error message. If so, there are 3 reasons for this problem:
- a malfunction on your smartphone;
- a bug in the application;
- an outdated version of the mobile operating system.
Accordingly, there are also 3 solutions:
- Restart your device by holding down the side button for 2-3 seconds.
- Reinstall the program through Google Market or AppStore.
- Check for OS updates in your gadget’s settings. Install the latest version of the operating system.
Does not allow login through Facebook
If the system does not allow you to log in through Facebook, there may be an error on the blue and white social network page. Fixing the problem is not very simple and will require some effort. Follow the steps below:
- Go to the Facebook website or app.
- Select the “Pages” tab and click on the one linked to your Instagram account.
- Click on the “Settings” section and the “Instagram” tab.
- Tap on the synced account and unlink the two pages.
- Create a new profile by registering on Facebook again.
- Return to the Instagram app and restore access through the “Log in with Facebook” option.
- Enter the details of the new Facebook page.
- Confirm access.
Note: Errors often occur when logging in to the Facebook app. Therefore, it is better to synchronize two accounts through the browser and the company’s official website.
Not sending SMS code to the number
Sometimes it happens that the SMS to restore access does not come to the specified mobile number. This can happen due to the following reasons:
- There is no network. Try sending a message from another phone.
- Your mobile operator does not “pass” SMS with the code for Instagram. In this case, it is best to change the password using your email.
What to do if you forgot your Instagram username and password
If you are having trouble logging in and have forgotten both your username and password, then the problem is serious. But there is nothing impossible, and it can be solved too. First, use the standard password recovery instructions via mobile phone or email and try to log in through your Facebook account.
If that doesn’t work, log in by submitting a request to technical support. To do this:
- Click on “Remember your login details” when logging into your profile.
- Enter your synced phone number and tap “Next”.
- Select “Need additional help”.
- Fill in the blank fields. Specify whether you have access to the email registered, whether it is a personal or professional account, and whether your photos are on the page.
- Submit the request and wait for a response via email.
Interesting. The support team’s response email arrives within 3 days.
If the points in our article still haven’t answered your question “why can’t I log into Instagram”, be sure to submit a request to user technical support. Briefly describe the situation in your request and wait for help from Insta operators.