The ability to communicate within the service only appeared in 2013. This innovation fit so seamlessly into the social network that it seems like it has always been there. Therefore, when Instagram direct messaging is not working, it is a whole catastrophe, as the problem affects not only the communication of regular users, but also many businesses suffer. Getting in touch with customer support can sometimes be quite problematic. So, we will talk about the most common causes of malfunctions and teach how to fix them. Then, the non-working direct messaging will notify about the received notifications.
What sets it apart from other social networks?
With Direct, you can not only communicate, but also track statistics for your account. Notifications are received for all reactions to stories, post tags, and saves by followers. Instagram uses the service to track profile popularity and traffic growth.
It is very convenient to share a favorite post with friends through Direct with just two clicks.
Messages in Instagram can be directly linked to a post or story, so there is no need to explain to the interlocutor what is being discussed. This is very convenient for businesses. In the dialogue, it is clear which particular product the consumer’s questions relate to. In other messengers, you have to scroll through the dialogues to find what you need.
Only in this messenger can you send a message that will disappear after a set time. It is possible to send a message without creating a chat. The option to cancel SMS sending is available, even if the recipient has already read it.
All the reasons why Direct is not working
There are problems with Direct that are caused by Instagram’s usage rules. The obvious reasons include:
- Lack of internet connection.
- Logging into the social network from an unofficial app.
- Untimely updates of the sender or recipient’s program.
- Differences in functionality for messaging on the phone and computer. Third-party apps are needed for communication on PC.
- Blocking excessive user activity by the service.
- Adding a user to the recipient’s blacklist.
- Notifications do not come when logging in from multiple devices at once.
The less obvious reasons can include a recipient changing their username. The sender sends messages to the old username and wonders why Direct is not working.
Photos or videos sent in Direct may not load due to lack of free space on the smartphone.
The program may simply have the messaging function turned off.
System errors
Instagram is constantly updating. Developers surprise users with new features and possibilities. However, due to these innovations, Direct may experience interruptions and glitches. The service is popular and in demand. The resource is often simply overloaded, which can cause disruptions in its normal functioning. It may be necessary to restart the network or reinstall the program.
Limits and restrictions
Instagram limits communication in direct messages for each individual account. Correspondence with your followers is limited to 50 messages per day. You can also send the same 50 messages to external profiles.
The account is blocked even if the number of messages is not exceeded, but they are sent one after another without a break.
Advanced Instagrammers have “figured out” what to do to avoid a temporary ban:
- send no more than 15 messages in a row and take a short break;
- limit sending two to three messages per hour to those who are not subscribers to the account;
- do not believe in advertising about the sale of programs for sending up to 500 messages in 24 hours, it will still not be possible to bypass the limits.
How to create a dialogue in Instagram direct
There is a paper airplane icon in the top right corner of the page. Everyone folded one of these in their childhood. By clicking on it, you will enter Direct. In this tab, you can start a new dialogue and all chats are stored there.
A new message is created by clicking on the “+” icon and specifying the recipient. If the recipient is not subscribed to the sender’s Instagram account, the program will ask to send a request for correspondence. After receiving permission, you can communicate.
A message can be text, in the form of a picture or gif, voice, or with an attached link.
To attach a link, you need to copy it beforehand and simply paste it into the message field. If the link is active, it will turn blue after sending.
To send a gif, you need to click on the “+” icon in the input field and a menu will appear. You need to select the “gif” icon.
By clicking on the microphone image and holding it, you can record a voice message. It will be sent when you release the icon.
When you want to share a post or story in a chat, simply click on the “airplane” icon under the publication. Choose the recipient and forward the publication you like.
You can create a chat with several users at once. In this case, all the necessary profiles are selected as the recipient. This is how discussions are created. You can add more people to the chat at any time.
How to reply to a message in Direct
You can chat on Instagram direct just like any other messenger. You need to enter the dialogue or chat, type or speak your message in the message field, and send it.
In direct messages, you can see if your message has been read. In a group chat, the username of the last person who viewed the message will appear next to it. In a dialogue, the word “viewed” will appear next to the read text.
The problem of Instagram direct not working is rare for users. The developers are constantly improving the platform, and the support team is always available.
However, glitches can still occur. The lack of communication on Instagram not only annoys users but can also lead to losses. Businesses actively promote their products through social media, and when direct messaging is not working, it becomes impossible to process orders and communicate with customers. Therefore, it is essential to know all possible causes of the malfunction.