You have probably encountered the problem of an Instagram network error more than once. It appears not only due to poor internet connection, but also for various completely unrelated reasons. What should you do in this situation? How to fix the bug in the application? All of this will be described in detail in the article. Remember the useful tips and apply them.
Why does Instagram give a network error?
Let’s start by considering why an unknown Instagram error may appear on the screen. The most common reasons for its occurrence are:
- outdated modification of the Instagram program;
- malfunctions in the phone;
- server overload.
To make it easier, let’s look at each of them separately.
Update in the application
The first possible answer to the question “why can’t I log into Instagram” is the lack of timely application updates through the Market. This is logical, as the software is severely outdated. This not only reduces the performance of the gadget you are using, but also constantly causes various errors and bugs.
To fix this situation, you will need to:
- Unlock your smartphone screen and go to the game store (Google Play or AppStore).
- Swipe the screen from left to right. This will bring up a slide-out menu on the left.
- Tap on “My games” and scroll down the page.
- Find and select “Instagram”.
- Click on the green “Update” button.
In the settings, check the box for “Auto-update”.
The reason is the mobile device
The second reason why the social network system gives an error is a malfunction in the phone itself. Specifically:
- Mismatch of time zone settings to reality;
- Restrictions on the use of mobile networks;
- Accumulation of system junk.
In the first case, you will need to:
- Go to the gadget settings and find the “System and Device” section.
- Select the “Date and Time” tab.
- Switch the toggle switch opposite “Use network-provided time and time zone” to the active position.
This will eliminate the need to manually adjust the hours and minutes every time.
In the second case:
- Open settings and go to the “SIM cards and mobile networks” section.
- Tap on the “Data transfer” line.
- Uncheck the “Traffic control” option.
Now your speed will not be limited when you reach a certain threshold.
In the third option, use the built-in or downloaded from the Market cleaner (for example, Clean Master) to clear the cache:
- Launch the cleaner.
- Click on “System Junk”.
- Give the program time to determine the amount of cache.
- Confirm the operation using the “Clear” button.
Useful to know. Don’t forget to periodically get rid of “junk” on your phone.
Server overload
If you see an error message when logging into Instagram, it could be due to server overload or an internal system failure. This can happen not only with Insta, but also with other social networks – it’s not the developer’s fault. So don’t rush to write a negative review of the app. On the contrary, try to solve the problem yourself. Here’s how:
- Wait for a while (up to 20 minutes). If the situation doesn’t improve, move on to step 2.
- Log out of your profile and click “Log in through Facebook.”
- Enter your Facebook login and password in the empty fields.
- Confirm.
If the above scheme didn’t help, send a request to technical support. To do this, follow the algorithm below:
- Launch the Instaseti app and log in. If the social network doesn’t work on your device, use another one (e.g. PC or tablet).
- Click on the person icon to access your profile.
- Go to settings and click on the “Help” – “Help Center” section.
- Tap “Report a Problem.”
- Attach screenshots if available, and ask how to log into the program without errors.
- Wait for a response.
Note. Use Google Translate. The response is likely to come in English.
How to solve the problem with an unknown error
Sometimes Instagram displays a “Network Unknown Error” message in various situations, such as:
- poor internet connection;
- viewing statistics;
- attempting to change password;
- logging in.
Let’s look at what to do in these situations.
Check connection speed
If you are unsure about the speed of your mobile network, use special online services to measure it. The most popular one is Speedtest. Working with it is very simple, you need to:
- Go to the Speedtest.net website.
- Click “Go” to confirm your intentions.
- Wait a few minutes.
- Review the results.
If the speed is significantly lower than normal, it is better to connect to a Wi-Fi access point for communication on Instagram.
Useful to know. In some cases, a simple restart of the smartphone can help.
Error while viewing statistics
Sometimes the system may display an error in the statistics window, where information about the actions of followers should be displayed. The reason is most likely that you simply have not switched to a business account. After all, in a personal profile type, statistics will not appear by itself.
To switch to a commercial account, you will need to:
1. Go to Instagram and click on the “person” icon.
2. Open settings and select the “Account” tab.
3. Scroll down and activate the “Switch to Professional Account” button.
Done. After 3-4 days of good reader activity, the long-awaited statistics will finally appear.
Note: Don’t forget to post new content for the statistics to appear.
Error when changing password
Sometimes it happens that due to such an error, it is not possible to change the password. It usually occurs due to the following:
- your account was hacked;
- you logged in from a different IP address or device.
The system tries to protect your account and temporarily disables the user’s ability to change profile data.
To fix the bug, follow the instructions below:
- Restart the application.
- Tap the “Forgot password” button in the data entry window.
- Receive a message with instructions in your email.
- Change your password.
If the email did not arrive at the linked email, then it is possible that the attacker really managed to get hold of your profile.
Important. To regain access to a “stolen” account, you need to contact technical support.
Unusual attempt to enter
Don’t panic if you encounter an unknown network error when logging into Instagram. The system is trying to protect your account from hacking and wants to make sure it’s really you. So follow these standard steps:
- Click on the “This is me” button.
- Select your preferred method of identity verification: SMS code to your phone or email.
- Enter the code from the message and tap “OK”.
If the app still doesn’t let you in, you’ll need to force close it and restart. To do this:
- Open your phone settings.
- Tap on “Battery and performance”.
- Scroll down to “Activity control” and select “App list”.
- Tap on “Instagram” and click “Put to sleep”.
That’s it. After restarting, the app should work normally.
An unknown network error on Instagram is a common occurrence. Don’t worry if it happens to you. Just follow the instructions above and you’ll be able to continue using the social network without any problems.