With each new update in the mobile application, new and interesting features appear, but errors and software failures cannot be avoided. For example, users encounter a system notification when conducting personal correspondence – Instagram failed to create a message chain. In this article, we will discuss in detail the causes of the problem and ways to solve it using all available methods.
What is an Instagram message chain?
One of the main functions of the service is communication in a personal chat, exchanging messages, multimedia files, and publications with other subscribers.
In simple terms, the message chain in Instagram is creating a dialogue with the user and correspondence. Each user can start a conversation in a private chat with anyone, provided that their profile is not private or they have not blocked your profile. In the service, you can start a conversation with a specific subscriber, make video calls, exchange digital content, and create group chats (with no more than 32 participants at the same time).
To start a chain, you will need:
- Launch the mobile application on your smartphone.
- Enter the login and password for your account.
- In the main menu of the service, find the icon in the form of a paper airplane on the top panel.
- Find the desired subscriber and click on them.
- The chat menu will be displayed on the screen.
- Type the text content in the input field and send the message to the interlocutor.
- You can also attach multimedia files to the message here.
This way, you can start a correspondence chain in the social network.
It should be noted that only the owner of the page has access to the direct dialogue, and third parties cannot see your messages. If you are not subscribed to the recipient, after sending the message, they will receive a request for correspondence and may refuse to communicate with you.
You cannot start a conversation if:
- The interlocutor has blocked your page.
- The recipient rejected the invitation to create a message chain.
- The profile you are messaging is private and has blocked receiving notifications from third-party users.
Why the chain could not be created – reasons
Sometimes when creating a new chat, you receive a notification from the system that you cannot create a thread, after which you will not be able to communicate with the user. There can be many reasons for such an error, ranging from forced blocking in a social network to malfunctions with the mobile device itself. Let’s consider the most popular reasons for failures:
- To ensure that the application works without errors, you need to have a stable connection to the network. Otherwise, all service functions will become unavailable to you. A similar situation occurs when you are in an area with weak signal reception from communication operators or are working at a low data transfer speed.
- The internet access function is blocked on the smartphone, airplane mode is turned on, or data transfer is disabled.
- Software malfunctions. If you use an outdated version of the application, you may encounter failures. With each new update in the social network, new interesting features appear. A similar situation occurs when using old OS software on the device.
- Internal service error or technical work on the server.
- You are trying to send a message to a user who has blocked you or rejected a request for communication. You will not be able to start a chat with a closed account.
- During the conversation, the interlocutor changed their username.
- Malfunctions with the mobile device itself, the antenna receiving the signal from the cell towers is not working, or something else.
All of this can cause a failure that will lead to the inability to create a new thread.
How to solve a problem: working methods
If you encounter such a problem, in most cases you can solve it yourself without the help of repair services and support. Let’s consider all available ways to fix the error:
- First of all, check your internet connection. Restart your router or router if you are connecting through a Wi-Fi wireless connection. Enable data transmission on your mobile device.
- Restart your smartphone if there was a one-time failure, it will be compensated after resetting the settings.
- If you are outside the coverage area, find a location with good reception and try again.
- Try to update the software in a timely manner. Firmware files are freely available in the software store or delete and reinstall the utility.
- Update the operating system on your phone or personal computer.
- If the interlocutor has blocked you, try to negotiate with him and subscribe to his page. Go to the user’s profile. You will not be able to access the closed account page, only send him a friend request.
- Delete the old chat and try again. Find the dialogue with the subscriber in the direct section. Click on the chat and hold it until the pop-up window appears. In the list, select the item to cancel the conversation. Similar actions should be taken when the recipient changes their name on the social network.
All of the described methods should help you fix the situation. Otherwise, contact professional help in the service desk with a request.
The article discusses ways to fix errors when creating a message chain in a social network. In most cases, the cause of the error may be the owner’s own carelessness. Before contacting technical support, carefully check the settings of your smartphone and install the latest updates to the operating system and mobile application.